At Compugear we shape information technology for small and medium sized businesses. As such, our core objective is to optimise the realisation of business value from our clients’ investments in information technology through flexible, managed IT services and IT support.
The following is a list of benefits provided to our clients.
1. Exceptional levels of client service. We work closely with our client’s to ensure that the right processes, people and technology are in place to keep their business and IT aligned.
2. In depth technical skills and expertise. Our team of IT specialists have the ability to communicate and deliver innovative, high quality and cost effective IT solutions.
3. Business acumen. Our team of IT specialists have proven business acumen.
4. Flexible support. We provide effective IT support to small and medium sized businesses on demand.
5. Maximum interoperability and reliability. We maintain relationships with key industry vendors such as Microsoft, Novell, Cisco, Netgear, Dell, HP and Acer to ensure interoperability and reliability.
6. Agreed SLA (Service Level Agreement). We ensure that a Service Level Agreement is in place which details all IT services and IT support to be provided.
7. Competitive & transparent pricing. We endeavour to communicate openly about how much we charge for our IT services and IT support.
8. Accountability. We value our client’s and actively seek their feedback.
9. Service Desk. We offer client satisfaction through our service desk management system.
10. 24 x 7 on demand support. Our IT support and help desk management system is available 24 hours, 7 days a week and 365 days a year.
11. Unlimited telephone support. Our clients can call us as much as they need without charge.
12. One to one. We provide one to one contact with a designated IT specialist.