Remote Assistance

If you would like remote assistance and you are happy for one of our experienced IT specialists to take temporary control of your computer, send your request to service@compugear.co.uk stating that you agree to remote assistance. In addition, please download and run the remote assistance software on your computer.

Download: Windows | Mac OS

Double-click on the .exe or .dmg file you have downloaded and follow the instructions.

Compugear will contact you directly by telephone and will ask you for the ID number and password number in order to gain access to your computer.

Please ensure that you close any sensitive and / or confidential material on your computer screen.

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